To keep up, keep ahead and even keep in business, big brands need to rethink how they do business. They need to embrace data, technology and most of all be more customer centric, writes Chris Arnold, founder of THE GARAGE, a disruptive thinking & innovation consultancy.
Posts Tagged: Avis
Our winner of worse customer service goes to…Europcar, whose slogan should be, “We really don’t give a damn!” If you listen to their customers, it seems they are trying to become the Ryanair of the rental car business. This is a brand in serious trouble.